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UNAIDS is an innovative United Nations partnership that leads and inspires the world in achieving universal access to HIV prevention, treatment, care and support.
UNAIDS' Cosponsors include UNHCR, UNICEF, WFP, UNDP, UNFPA, UNODC, UN Women, ILO, UNESCO, WHO and the World Bank. Visit the UNAIDS Web site at www.unaids.org
Vacancy No.: UNAIDS/13/FT18
Title: IT Support Assistant
Grade: G6
Contract type: Fixed-term Appointment
Duration of contract:  Two years
Date: 20 March 2013
Application Deadline: 22 June 2013 Vacancy Filled
Organization unit: AI/TIN Technology and Innovation (AI/TIN)
Technology Management Division
Duty station:  Geneva Switzerland
The Technology and Innovation Department (TIN) ensures that information technology is a strategic enabler of the vision of Getting to Zero, and contributes to the transition from managing a disease to ending an epidemic. TIN makes possible new ways of collaboration, facilitates greater sharing of knowledge and provides new tools to reach out and communicate - with unprecedented reach and speed - with our key stakeholders and constituencies. To play this important role, the department is an agent of change, contributing to making UNAIDS work fast, smart and efficiently.
Main tasks and Responsibilities of the Position:
The mission of Technology Management Division is to deliver innovative, cost effective, and secure technology solutions for improving the efficiency and effectiveness of UNAIDS in achieving its mandate.
Reporting to the Chief Technology Management Division, the IT Support Assistant coordinates the IT service delivery needs of Geneva headquarters staff, providing the critical link between staff needs and performs the day to day operations of information and communication technologies. The role will involve a close alignment and coordination with Field & Remote Support Division. Responsibilities include, but are not limited to:
- Provide IT support to the Field and Remote Support on all headquarters IT issues and staff support requests, ensuring great customer service throughout the assigned ticket lifecycle. Actively promote the optimum use of the established IT services and end-user technologies capability to maximise the efficiency and effectiveness of staff operations.
- Analyze and quickly resolve user problems; provide proximity user support to headquarters staff for devices and applications with the aim of facilitating the ease of business tools utilization. Represent TIN to headquarters user community through support of UNAIDS IT standards and systems.
- Diagnose network connectivity and IT usage related problems recommending practical and timely solutions, escalating to 3rd level support where required.
- Prepare, package and deploy end-user devices including desktop, laptops, tablets, mobile devices, audio/visual, printers, and network and ensure that the appropriate systems and applications matched the established standards. Manage and follow a formal release management process to hand off products to the Field & Remote Support divisions.
- Ensure that all end-user tools and devices (computers, monitors, mobile devices, scanners, printers, laptops and related software) are routinely inventoried, configured, updated and serviced according to manufacturers and UNAIDS IT policy standards. Manage the Geneva IT inventory & equipment disposal process.
- Maintain sufficient stock of desktops, laptops and other IT accessories and ensure that the fixed IT asset list is kept up to date with the correct information, matching purchase orders to physical and non-physical IT purchases.
- Perform the day to day operations of information and communication technologies including network, telecommunication and system administration functions ensuring the security and confidentiality of all information through the application of best practices and approved security policies.
- Coordinate with and provide support to the Global Service Desk /First level support in the planning and management of an effective user support and training structure.
- Coach UNAIDS staff on the use of standard office automation software and UNAIDS systems and technologies.
- Support in planning, designing and implementation of global telecommunication infrastructure and end-user / mobile worker technologies. Assist in maintaining robust, reliable, efficient and flexible telecommunication and computer-based systems. Provide practical feedback to all TIN divisions regarding ease of use based on support questions received.
- Provide specialized IT equipment service and support to meetings, conferences and high-profile events.
- Undertake special assignments within or outside TIN at the request of the Chief Technology Management Division after discussion with the remote support/first level support.
- Perform other related duties or assignments as assigned by the Chief Technology Management Division and participate in on-call rotation.
Essential: Completion of secondary school education complemented by formal training in computer science or related field, ITIL Foundation Certification in IT Service Management is required.
Desirable: First university degree in Computer Science or related field. Relevant certification in e.g. Microsoft, UNIX, Juniper, Cisco.
UNAIDS Values:
1. Commitment to the AIDS response
2. Integrity
3. Respect for diversity

Core competencies:
1. Working in teams:
2. Communicating with impact
3. Applying expertise
4. Delivering results
5. Driving change and innovation
6. Being accountable
Essential: A minimum of 8 to 9 years' experience in the area of Information & Communication technology of which three years' experience is required in user support and day-to-day operations of information and communication technologies including network, telecommunication and system administration functions.
Essential: Excellent knowledge of English and French.
Desirable: Good working knowledge of another official UN language
Additional Information:
Please note that for General Service vacancies only residents of Geneva and surrounding area are eligible. Furthermore, we will only accept online applications for General Service vacancies.
Further, employment with UNAIDS is subject to successful completion of the ICDL (International Computer Driving Licence). The test includes tasks on Microsoft Office software (Word, Excel, Outlook and PowerPoint, etc) required in an office environment at UNAIDS.
Annual salary: (Net of tax)
82,248 CHF at single rate
82,248 CHF with primary dependants

Applicants will be required to take a test. Applicants will be contacted directly if selected for an interview.

Applications from people living with HIV are particularly welcome. Applications from women and from nationals of non- and under-represented member states are particularly encouraged.

Any appointment/extension of appointment is subject to the Staff Regulations and Rules of the World Health Organization (WHO) adjusted, as necessary, to take into account the particular operational needs of UNAIDS, and any subsequent amendments.

Only candidates under serious consideration will be contacted.

Note: The paramount consideration in the appointment, transfer or promotion of staff is the necessity of securing the highest standards of efficiency, competence and integrity. The medical criterion for recruitment is fitness to work in the particular post. The United Nations HIV/AIDS Personnel Policy clearly stipulates that no staff and/or potential candidates shall be discriminated against on the basis of real or perceived HIV status. HIV infection, in itself, does not constitute lack of fitness to work. There is no obligation to disclose HIV-related personal information.

Online applications are strongly encouraged to enable UNAIDS to store your profile in a permanent database. Please visit UNAIDS's e-Recruitment website at: https://erecruit.unaids.org. The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.
Vacancy Filled

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