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UNAIDS is an innovative United Nations partnership that leads and inspires the world in achieving universal access to HIV prevention, treatment, care and support.
UNAIDS' Cosponsors include UNHCR, UNICEF, WFP, UNDP, UNFPA, UNODC, UN Women, ILO, UNESCO, WHO and the World Bank. Visit the UNAIDS Web site at www.unaids.org
Vacancy No.: UNAIDS/13/FT16
Title: Regional ICT Coordinator
Grade: P3
Contract type: Fixed-term Appointment
Duration of contract:  Two years
Date: 26 March 2013
Application Deadline: 4 April 2013 Vacancy Filled
Organization unit: AI/TIN Technology and Innovation (AI/TIN)
Field and Remote Support Division
Duty station:  Panama City Panama
The Technology and Innovation Department (TIN) ensures that information technology is a strategic enabler of the vision of Getting to Zero, and contributes to the transition from managing a disease to ending an epidemic. TIN makes possible new ways of collaboration, facilitates greater sharing of knowledge and provides new tools to reach out and communicate - with unprecedented reach and speed - with our key stakeholders and constituencies. To play this important role, the department is an agent of change, contributing to making UNAIDS work fast, smart and efficiently.
Main tasks and Responsibilities of the Position:
Reporting to the Chief, Field and Remote Support Division, the Regional Information and Communications Technology Coordinator (RIC) provides network, email, and security management and monitoring for the Regional Support Teams (RSTs), countries and Liaison offices in the region. The Regional ICT Coordinator's primary responsibility is to ensure that global UNAIDS Secretariat standards are applied and coordinates directly with the Field and Remote Support Division to provide effective services and support, particularly in the domain of network management, server management and connectivity. As the primary IT officer of the Americas region, the RIC must also coordinate for the RSTs, countries and Liaison offices in the region:
- the systems analysis and development activities of the region
- IT support services (with UNAIDS Cosponsors)
- Desktop and desktop software maintenance.
The Regional ICT Coordinator provides the critical link between users' needs for support in the RSTs and IT services for the countries and Liaison offices that facilitates the work of all staff in the region.
Network and Desktop Management:
- Coordinate with Field and Remote Support Division for global network architecture design
- Perform network and server administration for uninterrupted systems operation
- Ensure that network and data security is established according to UNAIDS standards and maintained, by direct coordination with the Field and Remote Support Division and the Technology Management Division
- Provide technical support to users in the RSTs, countries and Liaison offices in the Americas region on network administration solutions involving systems, hardware, software and security
- Manage e-mail services for the RSTs, countries and Liaison offices in the region, including anti-spam
- Apply global procurement standards to make procurement recommendations for country offices in the Americas region and document and maintain a set of regional standards
- Provide local desktop/network test environment for software requiring global roll-out.
Systems Analysis:
- In collaboration with the Information management Division and RSTs and country offices, partner with colleagues to explore requirements, assess functionality of IT systems and recommend optimal solutions
- Assess utility of off-the-shelf products and creation of internal systems within context of UNAIDS IT strategy and individual user needs, recommending appropriate usage
- Contribute to and ensure the rollout of global UNAIDS development standards.

Management, coordination and oversight:
- Manage outsourcing, monitor vendor performance, recommend necessary action to Field and Remote Support Division on satisfactory completion of IT-related contracts, deliverables and of financial transactions (payments and necessary record keeping)
- Work with Cosponsors and ICT service providers to ensure high-quality user support
- Maintain and update regional map of IT information and contacts and contribute to global database of UNAIDS IT infrastructure
- Provide advice as to possible alternatives and more cost effective solutions
- Provide IT training to users on standard software as well as on a regular basis updating users on new features and coordinate training delivery with HRM Geneva
- Contribute to a positive attitude among staff toward technology utilization
- Perform other related duties or assignments as assigned by the Chief, Field and Remote Support Division and participate in on-call rotation.
Essential: A first university degree in Information Systems, Information Technology, Computer Science, Electronics Engineering or related field. Or relevant technical education in the above mentioned field of IT complimented by relevant experience.
Desirable: A Microsoft certified Systems Engineer (MCSE certification and/or Cisco Certified Network Associate (CCNA) certification.
UNAIDS Values:
1. Commitment to the AIDS response
2. Integrity
3. Respect for diversity

Core competencies:
1. Working in teams
2. Communicating with impact
3. Applying expertise
4. Delivering results
5. Driving change and innovation
6. Being accountable

Managerial competencies:
1. Managing performance and resources
2. Exercising sound judgement
3. Building relationships and networks
At least 5 years hands-on experience managing a large LAN or WAN connectivity. Within this experience at least 2 years of experience with Active Directory and MS-Exchange, anti-spam systems and anti-virus systems. Relevant experience in TCP/IP and Microsoft Network Operating Systems. Experience with VPN technologies and WLAN equipment and protocols. Experience with VoIP and IP telephony. Experience with direct and support contact with users at junior to senior levels required.
Desirable: Some experience in systems analyses and software development. Training and presentation skills and experience an asset. Experience with Linux and open source solutions in a hybrid Microsoft environment an asset.
Advanced level of English and good working knowledge of another official UN language as required for the primary region covered.
Good working knowledge of another Official UN Language.
Additional Information:
Positions at the international professional category within UNAIDS will be subject to the Organization's Mobility Policy. The above mentioned position is a rotational position and its standard duration of assignment is linked to the ICSC hardship classification of the duty station.
Annual salary: (Net of tax)
56,091 US$ at single rate
60,091 US$ with primary dependants
Post Adjustment: 43.1 % of the figure(s) on the left side. This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

Applicants will be required to take a test. Applicants will be contacted directly if selected for an interview.

Applications from people living with HIV are particularly welcome. Applications from women and from nationals of non- and under-represented member states are particularly encouraged.

Any appointment/extension of appointment is subject to the Staff Regulations and Rules of the World Health Organization (WHO) adjusted, as necessary, to take into account the particular operational needs of UNAIDS, and any subsequent amendments.

Only candidates under serious consideration will be contacted.

Note: The paramount consideration in the appointment, transfer or promotion of staff is the necessity of securing the highest standards of efficiency, competence and integrity. The medical criterion for recruitment is fitness to work in the particular post. The United Nations HIV/AIDS Personnel Policy clearly stipulates that no staff and/or potential candidates shall be discriminated against on the basis of real or perceived HIV status. HIV infection, in itself, does not constitute lack of fitness to work. There is no obligation to disclose HIV-related personal information.

Online applications are strongly encouraged to enable UNAIDS to store your profile in a permanent database. Please visit UNAIDS's e-Recruitment website at: https://erecruit.unaids.org. The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.
Vacancy Filled

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